Cancellation & Refund Policy

At Dr Honey Wax, we aim to provide a smooth and satisfactory shopping experience for our customers. Please review our cancellation and refund policy below:

1. Cancellation Policy

  • Cancellation Requests: Cancellations are only considered if requested immediately after placing the order. Once the order has been communicated to our vendors and the shipping process has begun, cancellation requests will not be entertained.
  • Non-Cancellable Items: Orders for perishable items or products that cannot be returned will not be eligible for cancellation. However, if the quality of the delivered product does not meet your expectations, we offer a refund or replacement as appropriate.

2. Reporting Damaged or Defective Items

  • If you receive a damaged or defective product, please contact our Customer Service team within the same day of receipt. We will investigate the issue, and once confirmed by our quality control team, we will offer a suitable resolution, which may include a replacement or refund.

3. Product Discrepancies

  • If you find that the product received differs from what was shown on our website or does not meet your expectations, please report it to our Customer Service team within the same day of receiving the product. Our team will review your complaint and take appropriate action.

4. Warranty-Related Complaints

  • For products that come with a manufacturer’s warranty, please contact the manufacturer directly for warranty-related issues.

5. Refund Processing

  • Approved refunds will be processed within 1-2 business days. The time required to reflect the refund in your account may vary based on your payment method and financial institution.

6. Customer Support

  • For any inquiries or assistance, please contact Dr Honey Wax Customer Support:

We are committed to resolving any issues promptly and ensuring your satisfaction with our products.